Terms of service

These terms apply to every purchase from Sonelle through this website. By placing an order you agree to them. They're governed by the laws of England and Wales, and nothing in them affects your statutory rights as a consumer. If you live in Australia or New Zealand, your local consumer laws also apply.

Orders

An order is accepted when we email you a confirmation, which is also your durable copy of the contract. We may cancel an order and refund you in full if a product is out of stock, if there's an obvious pricing or description error, or if we suspect fraud, and we'll tell you why.

You must be 18 or older to order. You're responsible for entering an accurate delivery address; if a parcel is returned to us because the address was wrong we'll contact you to arrange redelivery at cost.

Prices and payment

Prices are in your local currency (GBP, AUD or NZD). Delivery is shown at checkout before you pay, and orders ship delivered duty paid, so there is nothing further to pay when your parcel arrives. We accept the payment methods shown at checkout.

Discount codes have the dates and conditions stated with them. One code per order. We don't run fake sales: a stated saving is against the price we sell at outside the offer.

Products

Every product page states the metal, plating, stones and sizes. Our pieces are stainless steel, sterling silver or plated base metal with gold plating on gold finishes, not solid gold, and we don't claim they are waterproof, tarnish-proof or hypoallergenic. Colours can look slightly different on different screens.

Delivery, cancellation, faults and refunds

See our Shipping policy and Refund policy, which form part of these terms. They set out your 14-day right to cancel under the Consumer Contracts Regulations 2013 (UK orders) and your rights for faulty goods under the Consumer Rights Act 2015, the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993, and nothing in these terms limits them.

Liability

We're responsible for foreseeable loss or damage caused by our breach of these terms or by our negligence, and we don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud, or for your rights under the Consumer Rights Act 2015. We're not liable for business losses.

Content

Everything on this site, including photos, text and the brand, belongs to us or our licensors and can't be copied for commercial use without permission. Some photos are styled or digitally produced; the product photos on cream backgrounds show the piece you receive, and small colour differences between screens are normal.

Complaints and changes

Questions or complaints: contact@shopsonelle.com. We're not part of an alternative dispute resolution scheme; if we can't resolve a complaint, you can use the courts of England and Wales. We may update these terms; the version on the site when you order is the one that applies.